Documentation / FAQ

FAQ

Common questions about ProdQueue behaviour, workflow, and what to expect in day-to-day use.

Short version

ProdQueue creates production jobs from orders, helps staff track work, and keeps history via order notes. It does not change your checkout, payments, shipping, or stock.

Jobs and orders

  • How are jobs created? Automatically when an order reaches the configured trigger status, or manually from the order screen.
  • Is it one job per order? No. It is one job per unit. Quantity is split into multiple jobs.
  • What happens if an order is cancelled or refunded? On cancellation or full refund, ProdQueue cancels only reconcilable jobs (pending, in_progress, on_hold) and keeps completed/already-cancelled jobs as history. On partial refunds, ProdQueue cancels only the refunded quantity of reconcilable jobs.
  • What if order items change? ProdQueue reconciles jobs based on updated order items while preserving completed/already-cancelled history.
  • Can ProdQueue delete its data on uninstall? Yes. Enable Delete Data On Uninstall in WooCommerce → Settings → Production if you want plugin tables/settings removed during uninstall.

Queue workflow

  • Can staff filter the queue? Yes. Status, priority, attribute filters, and search.
  • Can staff change which columns show? Yes. Use Screen Options to toggle attribute columns.
  • Do job updates refresh the page? Status and priority updates happen via AJAX.

Product configuration

  • Can I enable ProdQueue only for some products? Yes, production tracking is enabled per product.
  • Do I have to use ProdQueue product options? ProdQueue relies on its own product configuration to attach attributes to jobs consistently.
  • Can I show production time to customers? Yes, it is optional and controlled per product.

Pricing and checkout

  • Does ProdQueue change product pricing? No. It focuses on production tracking.
  • Does ProdQueue change checkout? No.
  • Does ProdQueue manage shipping or fulfilment? No.

Support and troubleshooting

  • Jobs aren’t being created. Check the trigger status and that production tracking is enabled for the product.
  • Something looks wrong in the queue. Try filtering, and confirm attribute configuration on the product.

If you still need help, see Troubleshooting.